How to claim benefits

How do I make a claim?

If an insured person passes away, here's what you (or a family member, in the event of your death) need to do:

Have the Claim Request form completed.
Return the form, and any supporting documents requested in the form, to the school board, which will send all the documentation to Industrial Alliance.

What proof of death is required?

If a physician was called to the deceased person's side, he or she must complete the bottom section of the Claim Request form.

Otherwise, the official death certificate must be attached to the claim form.

What is the deadline for submitting a claim and proof of death?

The claim form and any related documents must be submitted to Industrial Alliance before the following deadlines:

Document

Deadline

Claim form

Within 90 days immediately following the insured person's death

Proof of death

Five months immediately following the date benefits became payable

Note: This deadline will not apply if it is demonstrated that the documents were submitted as soon as possible.

What is the Plan's policy number?

The policy number is 97000 or 97001. Please refer to your wallet card for the applicable number.